Appalling customer service. I purchased two necklaces on the website and the description said they were “gold plated metal.” When they arrived, they looked cute, but I was shocked to see that they were made of plastic. I wanted to return them, but the return fee is 8.00. I thought that since the description was entirely false and it would cost less than 2 dollars to ship them back, that this seemed a little high. I contacted customer service where they asked for everything but my fingerprints and then spent ten minutes trying to convince the rep that I wasn’t lying, taking several photos, at which point she just said that it didn’t look like plastic to her and there was nothing she could do, but offered me a ten percent coupon. I said not to bother as I wouldn’t be ordering again from a company with such poor customer service. A real shame because I have loved everything else I bought from there. If this is the way they treat their customers, however, I’m no longer interested.
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