Ordered an item then was partially refunded and item returned to warehouse without my knowledge. I reached out to inquire why I received $6 on a $30 order; apparently my order was rerouted back to the warehouse. Lucky issued another partial refund. The refund amounts issued only covered 2/3 of the total amount paid, not shipping or taxes. When I contacted Customer Service, I was told that the last amount of my refund could only be creditted if I paid for another order. At this point, why would I commit more money to Lucky in fear of the situation happening again? I requested a refund for shipping and taxes on an item I never received yet was told that the system would not allow it and during normal business hours a supervisor was not able to assist; I would need to get a call back on the weekend. As I was giving customer service my number for a call back, they claimed to not hear me (had not moved in hours) and ultimately hung up. Wow. I get not having access at their level but after 60+ minute conversation with no interference when I am finally receiving help, the call suddenly drops? That is shameful. So I am calling back, to probably have another 60+ minute conversation yet hopefully getting actual assistance to resolve my issue with Lucky Brand.
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