I experienced a serious issue with a payout. I won my bet and was initially paid the correct amount, but the funds were immediately taken back without explanation. When I contacted support, I was told the matter was sent to the "relevant department" for investigation, yet no support ticket number was ever provided. After waiting an entire week with no response, I followed up only to receive the exact same vague answer. At no point was I contacted or reimbursed for my rightful winnings.I ultimately closed my account because of this unresolved issue. While the amount in question was “only” $100, the principle is far more concerning. If this company can arbitrarily reverse a legitimate payout once, they can do it again—and to anyone. This is unacceptable and reflects poorly on their integrity and reliability.
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