This casino platform is by far the worst I've experienced. I deposited a total of $120 give or take, when I purchased a special bonus deal. I ended up winning $1400 and some change so I figured I'd cash out. When I cashed out, they took their funds rightfully so since it was the bonus deal. That left me roughly $1150. I kept $150 to play on and started the withdrawal process for the leftover $1000. WHAT A NIGHTMARE. They needed so much information. But none the less, I submitted it to get my winnings. The first few submissions were all denied. They asked for my bank statement to verify activity. I sent them the first page of my statement which includes my account number, my address and all of my deposits, debits, withdraws etc. They wouldn't accept the document because they needed to see the full statement for activity for the month. This is a HUGE violation of privacy. They don't need to see line for line transaction when it states on the first page the totals of deposits, withdraws, & debits. I felt so violated. I then blanked out anything that I felt was personal and private. They wouldn't accept that submission either because I tampered with the statement. Finally, I go ahead and send everything they asked for the final time. It went through the review process and a few days later I was informed they cannot use my bank account, and they can no longer work with JPMorgan Chase Bank. I was told I had to use another account with a month's worth of activity, a positive balance, and so on. Since I don't have multiple bank accounts, I asked them which banks they approve. They told me they don't have a list of banks. So, what, I'm supposed to go on a wild goose chase opening accounts, transferring money to show activity for a month to generate a statement, just to see if it'll be approved. BS. They refused to payout the funds in bitcoin because I didn't pay in bitcoin. They removed my option for a paper check, so my only option is the ACH bank transfer. After all of that I then did some homework. What a joke run casino. There are about 15-20 of the casinos under the same company. All of the games are essentially the exact same. At one point, I was on Slot Madness chatting with customer services and in another page I had logged into Lucky Legendd to chat with customer service. I was shocked to see the SAME CUSTOMER SERVICE REP FOR BOTH OF MY CONVERSATIONS AT THE SAME TIME! Slot Madness used my Chase information just fine and didn't get denied, but Lucky Legends couldn't- They couldn't provide an answer why but just said "Our finance deptment makes those decisions" What a crock. You can't speak to anybody in finance. They just keep sending the same copy and pasted script of excuses. Do your homework before spending ANY money online for casino play. Verify the legitimacy of the licenses', RTP ratios, or any other means from their webpage. I would give them -5 stars if it were an option. It amazes me they can take your money from your card within seconds, but they make it so difficult to get your money back that you rightfully won. DO NOT PLAY AT THIS CASINO. You will regret it and you will lose your money.
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