I was pretty happy with LuckySlots for a short period of time until I tried to play some more slot games after redeeming $100 about a week ago, the redemption took about two days to receive, but I did get it. I then deposited $30.00 of my own funds shortly thereafter and when playing the slots nothing was hitting and I lost the $30.00. I then took some time away from Luckyslots and just recently tried to play some slots again and the slots were not populating. Before logging in I kept receiving a message that my IP address has been restricted due to location verification issues when this had already had been confirmed and verified previously. I reached out to customer support and first they told me the site was under maintenance and to try back later which that didn't work. I then reached out to them multiple times with the same issue and they had me complete some steps to try to resolve the issue which did not work. They then told me that my IP address was showing as located in New York which is one of the states that LuckySlots cannot operate in, how can that be when I am located in Arizona. I confirmed my residential address through the verification process successfully recently and was able to play and redeem. Now I cannot even do that, luckily I have not deposited any other funds recently because they would have been lost. Customer Support is useless. The issue cannot even be resolved, so my next step is to file a complaint with the BBB for further investigation if this cannot be eventually resolved through LuckySlots themselves. All other casinos/sweepstakes are working for me.
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