As a regular player, I am extremely disheartened... I won a considerable amount of money and requested a withdrawal, but it was denied due to a bonus I had used, and I only received a small part of my winnings. I always played with this bonus! Feeling frustrated, I sought help, but the support team was unhelpful, showing no willingness to assist. I threatened to leave honest reviews for every deposit and lower the casino's rating, only to be blocked by the administration without any chance of unblocking! This is quite convenient for them, especially since I've lost around 2-3k€ this month.
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