My wife and I greatly appreciate that our call to the company was immediately answered by a customer service representative and not by an automated system. Adam was the agent who handled my inquiry. He was very pleasant as he patiently listened to my purpose for calling. Adam provided very clear and concise steps for me to follow. In addition, he followed-up in the time and manner in which he stated to me during our time on the phone Finally, my wife and I very much appreciated Adam encouraging us to contact him at any time should we need follow-up on the stated matter.
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