I wish we had the great experience everyone else has raved about. Our luggage sat in customs in London for 8 days! No follow up by LuggagetoShip. They were not helpful in trying to resolve the situation. They denied our claim for damaged items as it sat in the ran somewhere. We were advised we were supposed to cellophane wrap the bag. Nowhere in their information says it's a requirement!!! I will not recommend or use them again.
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