We shipped 3 suitcases to Spain, as we were moving there. We had several iterations with Luggage to Ship over the items lists. The first instruction was to make them very accurate and complete. Those lists were too long. Then we consolidated descriptions. Still too long and detailed. Turns out they wanted one list for 3 bags no more that 20 items long. More consolidating, lists now pretty vague really. We were cautioned about cosmetics and medicines. Customs interpreted toiletries and first aid kit as such. LtS then said we should have known. I think they should have known, they reviewed and revised the list a couple of times. In the end the luggage was returned to the US. I have to fly to the US and check it on the return flight to get it here. I hired them because I assumed they had expertise. They told me I should have the expertise. They rebuffed my request for a refund.
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