HORRIBLE. Without any other communication from Luggage To Ship, and assuming that my suitcase was shipped (from myself to myself) without incident from New York to Kuala Lumpur, Malaysia, I received an email from a ‘do not reply’ Luggage To Ship email address stating:“ Please be advised that your shipment is being held by FedEx because they were unable to collect the due payment (duty, taxes, and/or other customs related fees) from the receiver. If no action is taken soon by your receiver, your shipment will be returned at your own expense or abandoned in a remote area.”Unbelievable! Zero prior contact regarding duties due and stating that it could be ‘ABANDONED IN A REMOTE AREA’???? The email did not provide a contact email or phone number and only linked the general website for FedEx. It also went on to state that Luggage To Ship wasn’t responsible and isn’t liable. So, basically - there’s a problem, your delivery may be abandoned in a remote place, and we aren’t here to help you. In the end, with the help of FedEx, I learned that Malaysian customs wanted about $40. I easily paid FedEx online and the suitcase was delivered. No thanks to Luggage To Ship - all they did was make it clear that they wouldn’t help me, let me know my suitcase may be abandoned, and throw me into a panic. In the future, I see no reason to use this or any other shipping company - all they did was connect me to FedEx, next time I’ll go direct with FedEx where I’ll get proper customer service and support. Honestly horrible.
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