Our suitcase got damaged and they only gave us $50 for two damaged suitcases. One is a write off as the entire thing broke, and the other got totally scratched.
The business said “it is out of our hands” and only gave us $50. If we had dealt directly with fedex we would have gotten new bags.
For the return we are using another company after discussing their damage policy.
This company also made us upload photos of the bags and the labels when we shipped - and specifically told us it was for damage claim.
Poor all around - would never use again.
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