My first order with Lululemon. I received an email telling me that my items had been dispatched on Tuesday the 6th of August. The tracking data provided remained pending and it wasn’t until Friday the 9th of August that the Royal mail inform me the package has been received from Lululemon at their depot. It may seem insignificant but these lies about dispatch dates are really quite frustrating and very misleading, with the only logical explanation being the retailer trying to gain a few days. When I contacted Lululemon customer service about this, after an initial email exchange I then started receiving email messages telling me that the customer service email box was full and that they could not receive customer service emails at this moment, again another very shoddy service experience no doubt aimed at disrupting the complaint. It has been an extremely disappointing experience and this is really is a third rate online service to be avoided, this isn’t a premium retailer
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
