Took back a pair of gym leggings that were unused as I saw little hole in them when my daughter put them on to go to her class. She said they were new and hadn’t warm them yet - I said I was going to Kings Road and would exchange them for her! The assistant manager inspite of having a receipt and knowing they hadn’t been worn was only prepared to offer me a repair - I said I didn’t want that as they were new and hadn’t been worn so not caused by my daughter - she was extremely rude and exclaimed that I wasn’t entitled to a new pair and because the company now supported sustainability - I could only expect a repair! After a firm no from me and an instance on an exchange for another pair she eventually went and got me another pair! Why would I want a repair for a new pair that had never been worn!! She was extremely rude and lacked any customer service skills!! Such a shame as the girl who was also serving on the day called Sonya could not have been nicer and I think was so shocked by her assistant managers approach! It’s a disgrace that this assistant manager was so rude! I am not surprised that people are moving to making purchases online at least one does not have to endure rude staff! I love Lulu lemon but Sweaty Betty a much nicer experience and the staff on Kings Road so much more pleasant!
Claim your business profile now and gain access to all features and respond to customer reviews.
lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
