My husband bought me a gift based on my usual size (long term customers over 13 years) and the order Lululemon order number: UK03154515 had other items in it. One of the tops does not fit right and when compared to another of same size it is significantly different in the shoulder length, I reported it and they said there is nothing that they will do. So for an item that I can’t wear and he spent £29 they just didn’t care. The reviews show other people to be complaining about the fit as well but they told me it was “personal preference” not a quality issue. Well I’ve never had this issue with other items of the same size before …so I would say it’s a manufacturing quality issue for sure! I couldn’t tell until I started wearing it because I trusted in the lulu quality assurance and had removed the tags. The customer support was very much “not our problem” when I have pictures comparing to other similar items and showing how this one is clearly designed/cut short in the shoulders causing a poor fit!!! Sooo unhappy and making me question the lulu brand so much.
Claim your business profile now and gain access to all features and respond to customer reviews.
lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
