I got a gift for Christmas from my kids a gym bag and a water bottle went back to the store in Kings Road Chelsea London they refused to return the water bottle claiming that had no tag on it even though it was bought all a few days ago and everyone knows during Christmas You always return or exchange the gift you get the store manager and their Assistent were so rude and very unhelpful. They only returned the bag they said because I had the pricetag on it by the bottle they want and asked me to contact Customer Services so they’re basically trying to make my life difficult, so I just give up and keep it. They said their policy says pricetag needs to be there who leaves a price tag on an item when they are gifting it to someone the bag had a tag, but it was no price on it but the bottle it was removed because the tag had the price on it basically made me feel it’s their way to scam people and when I kept talking to them about it they made me feel like I’m doing something wrong and everyone was looking at me because the way she was talking she was really rude if I could give you -0 I would at the level of service that your managers give is not even a normal staff member managers they supposed to have a better level of service workerslike this who drags brands like yours down and lose customers all I can say just avoid this brand or ask 1000 questions before purchasing anything from them and maybe bring a contract with you make them sign it haha so disgusting and upsetting
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
