I ordered a Wunder Puffer coat and was excited to wear this. However one morning I go to put it on an am met with a tear, super annoying as it had only been worn a few times to the gym. I contacted their quality assurance team who were quick to respond with the following “signs of damage from fabric tear which is not a result of a quality a quality issue or defect with the item.Our gear is designed to support you through your favourite adventures, but accidents can happen and our technical fabrics aren't indestructible” I have cared for this jacket so much and the disappointing thing is that my cheaper versions have never torn. And the worst part - they replace items that are 3 years old for people that have been worn to death, not for me personally, I have seen this happen in store. However they didn’t offer the same for a very expensive jacket that simply shouldn’t tear as this has, it’s clearly a quality issue. Disappointed doesn’t quite explain how I feel.
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
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