Waited over a week for a £400 order, when it finally showed up it was a child's halloween costume. Have now been told I need to wait another 5 business days for them to sort out what happened. When I asked it to be escalated (as at this stage I just want a refund), I was told that they would be disconnecting the chat as we are "going in circles and they wouldn't be doing anything else" For a company that is so expensive you would expect much better customer service. Do yourself a favour and order from Sweaty Betty instead.
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
