Contacted customer services via chat who directed me to fill in a form and provide pictures of a pair of Wunder train leggings that I had only worn for the second time in the gym. I was on the hip adductor machine when I saw a hole slowly form around my knee area. I was absolutely mortified. I pay to go to a luxury gym and having a hole randomly appear on my knee during a busy time of day is shameful. I contacted lululemon with regards to a repair or replacement and the rude response I received was “Our gear is designed to support you through your favourite adventures, but accidents can happen and our technical fabrics aren't indestructible, and we won't be initiating a return”I definitely will not be purchasing from these scammers again. When I first started buying from lululemon the quality and service was second to none. I literally own sports bras, tops, jackets, gilets, leggings, shorts, tennis wear, socks, headbands and other accessories. I stayed loyal despite the horrid piling on the new fabrics for align/ yoga wear. I am now switching over to sweaty betty and skims.
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
