Firstly customer service is called guest education centre! What a pleasure to be educated on how not to treat your customers…Ordered a £68 t-shirt on the 26th Sep (I must have been drinking) for the great Scottish run on the 3rd Oct so had plenty of time to deliver so I thought. Updated with 48hour delivery on the Royal Mail app which was a result. Unfortunately the Royal Mail app wasn’t updating, and said they they had not yet received the order. 48hours passed so I reached out to the guest education centre. 1-3 days SLA for a response, the response came “In this case, our European Guest Education Centre (GEC) is best equipped to support your inquiry. We kindly ask that you contact them directly for assistance with your order.You can reach them by: Phone: +44.0800.783.9249 or Email: gec@lululemon.We truly wish we could assist you directly, but our access is limited to orders placed within the USA and Canada. Thank you so much for your understanding, patience, and trust in us.”They appear not to have the facility to forward an email! Time to get onto Next and order a Nike top for next day delivery (which came on time).The response from the UK education centre came after the race which I PB’ed thanks to Nike. The item never left the warehouse and they can’t send me a replacement, which is strange as they are still in stock on the website! Hmmm. So I can know expect my money back in 3-10 days unfortunately the money leaves there account immediately, so they tell me but their financial institution apparently needs to process via carrier pigeon.Lululemon have some great products, I know this as they spam me with emails everyday telling me what to buy! What a shame they can’t stock or deliver them!Lost me as a customer for what it’s worth.Apologies for the rant and I you got this far I’m sorry.
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
