A pair of trousers discoloured after two washes and when I asked for store credit under the quality guarantee, I was flat-out accused of using bleach or fabric softener. I hadn’t — and this was the only item affected. Instead of helping, staff kept deflecting me to online services until I escalated to the manager.Even when they finally issued store credit, the whole experience left me feeling treated like a liar. If your policy is to assume every genuine customer is abusing returns, you’ll drive people away. You’ve certainly driven me away — I won’t be back.
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
