Truly the most horrendously awful customer service I've ever dealt with. In early August I ordered 4 hats from the Lululemon website. I kept 1 and returned 3. A few days after returning the 3 hats I received an email to say they had received my return and a refund would be processed. 10 days passes, no refund. Then I received an email from Lululemon claiming that I didn't return 3 hats, and instead I returned a pair of trousers. NO I DID NOT. I returned the 3 hats. I had never ordered, received, or returned those trousers they mentioned. I went on their livechat and the first person I spoke to insisted I returned the trousers and not the hat and said there would be no refund. I spoke to someone else and he was at least empathetic and said he would raise the issue with the warehouse and get back to me within 1-3 days with an update. I didn't receive any update so went back on their livechat. This time, the lady once again insisted I did return the trousers and not the hat. I made it very clear at this point that I would be pursuing legal action for defamation (accusing me of being a liar) and for illegally withholding a refund. The lady then said that she had processed my refund as an exception, as a gesture of goodwill, and then doubled down on her false accusations. UTTER MADNESS. There has clearly been an issue in their warehouse and I suspect my personal data has been violated/mixed up with somebody else's. I will never buy anything from Lululemon again. Horrendous experience.
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
