I wish I had read these reviews before I placed an order with them. Absolutely shocking customer service & the staff don’t seem to care. When I asked to escalate my complaint they told me they were going to end the chat and they did exactly that. I waited a week for my order to be delivered , then contacted by Royal Mail to say my parcel had gone missing. Lululemon told me I’d have to wait a further 5 days before they investigated it. I expect more from a premium brand company and told them so , asked them to dispatch a replacement item to me or issue a refund. They were very rude & offhand , refused to do either then said they were ending the chat. I stil do not have my order. I won’t be buying from then again, really disappointed & surprised at their attitude towards customerS. The WORST CUSTOMER SERVICE.
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.
