I have been shopping regularly at Lululemon for the past 10 years, mostly online. I love the clothing and the brand, but the customer service team really aren't the best. They can unhelpful, sometimes unpleasant to talk to. I have had multiple issues with delayed refunds, missing parcels and delays in items being dispatched. I really wish customer service were better. It's a premium brand and I expect better customer service.
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lululemon is a technical athletic apparel brand designing gear for yoga, run, training and everything in between—but we’re more than just that.
We’re a mindful movement that believes if we push past our sweaty boundaries, we’re able to build the strength to push ourselves in other aspects of life.
This is who we are. This is lululemon.