Whenever I had questions about the coverage, I could easily reach the customer service team not only through emails but also via their official WhatsApp.
The team is very reactive, professional, and easy to deal with. I also really appreciate that they have an in-house doctor available for medical guidance and referrals, which adds an extra layer of reassurance.
What I like most is their approach: you can share your budget and requirements, and they will help tailor a solution or even recommend options from different insurers as a broker.
Overall, I feel well supported and confident with LUMA for my family’s health coverage, and I would definitely recommend them.
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Established in 2012 with a deep understanding of the unique healthcare landscape across South East Asia, LUMA has become the region’s trusted one-stop shop for expat health insurance. Our diverse team of over 10 different nationalities enables us to serve our international clients, and cater to their needs.
