I was charged £74.58 renewal fee without any notification so I immediately cancelled my account. When I asked for a refund I was refused and offered money to buy clothes instead. I don’t like the clothes which is why I wanted to cancel my account. Dreadful patronising emails from “customer service” too. Don’t use this company! Update - as of 27/1/26 I have now been promised a refund of the £74 by Lumi. I will update again once it’s received.
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LUMI is a personal styling platform that helps women reconnect with their individual style through self-discovery and personalized guidance. Instead of following fashion trends, LUMI focuses on understanding each user’s preferences, lifestyle, and self-expression, which is often reflected in authentic Lumi reviews from real users.
Powered by AI and supported by expert fashion insight, LUMI provides tailored outfit recommendations and style inspiration that evolve over time. Many Lumi reviews highlight how the recommendations feel personal and aligned with real wardrobes and everyday life. The platform supports users as they explore, refine, or rethink their wardrobe in a way that feels personal and authentic.
LUMI is built around values of authenticity, inclusivity, and real life style, celebrating individuality and encouraging fashion choices that reflect who you are.See more
