UPDATE #3 - I really hope this is the end of this mess. I now have my refund and am closing this off. UPDATE #2 - so this has changed once again. I received an email today, Oct 27/25, to say I would receive a refund for the TRIAL charge, $4:32CAD, and not the $72.02CAD that I am entitled to. So this does smell like a scam to me. I am very disappointed but will continue to correspond with them and will keep you informed. UPDATE: I have now received a full refund. It wasn’t easy, it took patience and persistence but it’s finally done. I hope that LUMI will now make any necessary changes to ensure this doesn’t happen to anyone else. I signed on for the free trial, as I often do, to check out what they had to offer. The next day I couldn’t get into my account because their website was not opening. This happened for the next few days. I was trying to get into the account to cancel the “membership”. Miraculously it opened the day after the trial ended, and I had already been charged for a full month’s subscription. They have refused me a refund and said I have “points” I can use.
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