Ordered an item over a month ago. Never received shipping or tracking information.When I reached out they never replied so I filed a dispute with PayPal. Suddenly they answer and say the item is out of stock, they dont have an eta and will give me a discount code for future purchases. When I ask for a refund they claim they will only send a refund if I remove the dispute....which means I have to trust they will refund me. They never replied when I reached out and kept my money. Filing the dispute was the only thing that made them reach out. Oh, and all their emails were poor AI prompts. They didn't even bother to change things like the name. See below:"Hello I apologize for the inconvenience and frustration you've experienced. We understand your concerns and are working to resolve this as quickly as possible.The item is currently being restocked, and we are expediting the process. However, we cannot provide a specific ETA at this moment. If you choose to withdraw your dispute, we can process a full refund immediately. Please let us know how you would like to proceed. If you have any further questions or need assistance, feel free to contact us.Best regards,[Your Name] LumiBricks Customer Service"
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Lumibricks offers all-in-one building sets with integrated lighting design. Build stunning illuminated creations—fun, creative, and perfect for day and night display.
