I purchased the red light hat on 30 November - order number 8824387. Two small gifts were included as a promotion - both head massagers. This was supposed to arrived in 2-8 business days. No updates with tracking EVER provided.On 16 December, a sketchy delivery service delivered ONLY the two free gifts outside in an unsafe location. Luckily, I managed to get these before they got stolen (also unprofessionally wrapped) - but email exchanges back and forth with Luminova (there is no customer service number) have been totally useless in getting the actual device I ordered sent to me. They keep saying it’s been delivered (it has not), or that it’s in transit (no tracking provided) - they will not respond to my requests to refund the order as it’s ridiculous that it has not arrived.This was meant to be a Christmas gift, but I had to purchase something else and I don’t need this anymore - norI wouldn’t trust anything that this company would sell you! They are useless and completely unprofessional. I need to get my credit card company to refund me - it’s a pretty large amount of money too - I’m so upset by this total scam of a situation.
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At Luminova, our mission is simple: to provide affordable and effective hair care solutions that empower everyone to look and feel their best. We believe that achieving healthy, vibrant hair shouldn’t break the bank, and we’re committed to making advanced hair care technology accessible to all.
Using the power of clinically proven red light therapy, Luminova has developed innovative solutions like the Hair Revive Pro, designed to promote hair growth, reduce thinning, and rejuvenate dormant follicles. Combined with natural, carefully formulated products such as our Hair Revive Spray, we offer a comprehensive approach to tackling hair loss.
Our products are designed with simplicity and convenience in mind, making them easy to incorporate into anyone’s daily routine. Whether you’re just beginning your hair care journey or looking for a non-invasive alternative to traditional treatments, we’re here to support you every step of the way.
We take pride in delivering high-quality, science-backed products alongside excellent customer service. Your satisfaction is our top priority, and we strive to ensure every customer feels confident in their choice to trust Luminova.
Join thousands of customers who are transforming their hair and reclaiming their confidence with Luminova. We’re here to make affordable, effective hair care accessible for everyone—because you deserve it.See more
