I bought a picnic wine table, and the item that arrived (after a long wait) looked completely different and of lower quality than shown online, with two chips. When I emailed to initiate a refund, I was told to wait while they reviewed my request. Six days later, I followed up, and they asked if the chips were intentional gaps for wine glasses—a ridiculous question, which feels like a stalling tactic to avoid processing my refund.
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