I returned a product for a refund on 29/12, but Royal Mail needed three attempts to deliver because the business was closed. My initial email was sent on 26/12, but I received no reply until 06/01 after multiple attempts. I was assured a response the next day by a representative, but that never came. I tried the chat function but couldn't wait long enough for a reply. They don’t have a customer service phone number. Additionally, my partner received the wrong color product, which was also defective. The customer service has been very poor, and I’m still waiting for my refund.
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Lumi Therapy provides high-quality products aimed to help you achieve faster post-workout muscle recovery, boost sports injury recovery, and to help you improve your general whole well-being. We are leaders in cold water therapy and fitness recovery, and our products have been successfully tried and tested by professionals all over the world.
