I purchased the new mini chiller 2 along with a pod, but unfortunately, the chiller wouldn’t turn on, and I received no support whatsoever. After several days of unanswered emails and waiting in the online chat (which indicated they were available), I requested a refund. Then, another power lead arrived, but it also failed to work and caused my house fuses to blow. After more days of no responses, I reached out to the CEO on social media, and suddenly my emails were being answered. They offered to replace the chiller, but given the poor customer service I experienced, I ultimately just wanted a refund, which I did receive eventually. This was a very stressful situation for such an expensive item. I truly hope these reviews are taken seriously, as I would have loved to support this company if their products lived up to their claims.
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Lumi Therapy provides high-quality products aimed to help you achieve faster post-workout muscle recovery, boost sports injury recovery, and to help you improve your general whole well-being. We are leaders in cold water therapy and fitness recovery, and our products have been successfully tried and tested by professionals all over the world.
