As everyone says. These guys are Muppets to deal with. Pricing is terrible and call centre staff whilst friendly just don't understand anything. It is like I'm dealing with an overseas call centre. I agree the training is not there and staff are not equipped to know left from right.Don't sign up with. Search around and you will find a better provider
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Lumo Energy, as is Red Energy, a trading name of Snowy Hydro, which is an Australian energy retailer operating in Victoria and South Australia.