I switched energy providers from Tango Energy to Lumo Energy on the 16th of July 2025 as Lumo had cheaper rates for both electricity and gas. I recently received my first electricity bill from Lumo and it's incorrect. They are asking me to pay electricity costs and service charges to the property from the 27th of May to the 15th of July, and then from 16th of July to 21st of August. Since I only moved across to Lumo from the 16th of July 2025 and the previous period from 27th of May to 15th of July was fully paid and I was with Tango, I should only be charged for the current period (16th of July to 21st of Aug), not from the 27th of May as this was already paid to Tango energy.Lumo energy is fully aware of this issue and are aware that the 27of May to 15th of July has been paid to Tango but they insist that I call Tango energy and ask for a refund so that they can bill me instead for this period. I don't believe this is right as I expected Lumo to send me the correct bill from the 16th of July to 21st of August even if they have billing rights from the 27th of May they should contact Tango and organise this issues between themselves and not expect us the consumers to do their job for them. I just want Lumo to send me the correct bill for the correct time period.Ombudsman has been contacted as well.
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Lumo Energy, as is Red Energy, a trading name of Snowy Hydro, which is an Australian energy retailer operating in Victoria and South Australia.