This company is a total embarrassment. Used their online message service and was told to call them anyway. Called them to discuss a problem a client is facing with their account. Asked to speak to the credit dept or hardship team. I was advised neither would take a phone call to offer assistance. On top of this their price plans are way too expensive. Lumo is a total waste of space!
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Lumo Energy, as is Red Energy, a trading name of Snowy Hydro, which is an Australian energy retailer operating in Victoria and South Australia.