I was informed by my energy provider LUMO that we required the fitting of a smart meter to our house so they could hookup our new solar system.We are now two months in and two house visits and have just been told we will need to wait another month to perhaps have said meter installed.I have contacted this company for a resolution and they have been totally useless .So I issue this warning to all would be customers stay clear of LUMO as they have no clue when it comes to customer service and problem resolution.As an update they LUMO have said they will attend my home and complete the switch on 18/05/22 .I will await this with some apprehension as I have been disappointed before ,I will keep you all updated as to the outcome.
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Lumo Energy, as is Red Energy, a trading name of Snowy Hydro, which is an Australian energy retailer operating in Victoria and South Australia.