Totally incompetent verging on criminal!!!Conned me into having smart meters fitted then continued to charge me for the meters they removed as well as the new ones. It took from August 2019 to March 2020 for them to realise their error even though I complained on several occasions as my monthly energy bill rose from £77 to £120 and still wanted me to increase my direct debit as I wasn't covering my energy use. They even accused me of stealing energy as my old meters must have been under reading!!! I live alone in a 2 bed bungalow. I understand they are now part of OVO so beware.
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Lumo Energy, as is Red Energy, a trading name of Snowy Hydro, which is an Australian energy retailer operating in Victoria and South Australia.