luna-mae.com

1.4
1.4 Based on 76 reviews

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Velma Brown
They are not even a 0 star rating- A…

They are not even a 0 star rating- A warning regarding this company. I purchased a $140 dress from them recently. They not only sent me the wrong dress (looked nothing like the picture) and was such poor quality but the wrong size. I emailed them (another red flag as they have no other contact details) and their customer service was the worst I have ever encountered. It has been numerous emails back and forth for weeks and they have taken no accountability. They offered me either a 10, 20, 30 and now 40% refund and to keep the dress which I can’t even use or for me to ship it back at my own expense which would be very expensive. They also can’t even show me a picture of the dress I ordered to ensure it is right. I am so disappointed as not only am I out of pocket $140 but I am now dealing with an illegal business and incompetence. Please be careful when ordering from them as I have had the most horrible experience. You also can’t leave reviews on their products which is another massive red flag.

1
Date of experience: Jun 01, 2025

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