luna-mae.com

1.4
1.4 Based on 76 reviews

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Tharanga Sarathchandra
Cheap Material, Wrong Size, and Refund Nightmare

I purchased a dress from this website, and while they did send it, the quality was extremely disappointing. The material looked cheap and not worth the price at all, and the dress didn’t even have a size tag. It was too large and didn’t match the measurements listed in their size chart.The website claims to guarantee returns and refunds, so I contacted them to return the dress. That’s when the issues began. They first offered an exchange without requiring me to return the original dress, but I declined due to the poor material quality. Then they offered a 15% refund if I kept the dress, which I refused. Later, they increased the offer to 30% if I kept the dress. Eventually, they presented three options: accept the 30% refund and keep the dress, receive store credit for the full dress price, or return the dress to a return address in China (which seemed like a personal address), but I would have to cover shipping and customs charges.Feeling that this was a scam and not wanting to lose more money, I reluctantly accepted the 30% refund.Warning: Do your research before buying from this website. Not allowing buyers to review products is a major red flag. Don’t fall for their refund tactics, they seem designed to prevent legitimate returns and take advantage of customers.

1
Date of experience: Aug 29, 2025

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