luna-mae.com

1.4
1.4 Based on 76 reviews

...

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LW79
Extremely Disappointed with the Experience

If I could rate this lower, I would. They add items to the cart without consent, making it easy to mistakenly check out using a quick payment option. I contacted support right away, and they agreed to cancel the order but insisted on a 20% restocking fee, citing fast-moving inventory. They sent several tracking emails, yet the product took about a month to arrive, missing all the occasions it could have been used for. The quality feels more akin to budget brands than the $100 I spent. Additionally, when it finally arrived, it was packaged in a different brand's bag, which felt untrustworthy. It's my own oversight for not checking reviews before making a purchase.

1
Date of experience: Jan 03, 2026

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