they are a small team, so communications may suffer, but rest assured, they really do care for you and their product. in fact they sent me a replacement when my ring battery started to deplete fast. They will take ownership of the problem and resolve it with/for you.
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Luna Ring is a smart wellness wearable designed to help users better understand their health through continuous, science-backed insights. Worn comfortably on the finger, Luna Ring tracks key biometric signals such as sleep patterns, heart rate, heart rate variability (HRV), activity, stress, temperature trends, and recovery.