I ordered a Luna Ring from Lunazone and within a few days decided to cancel before receiving the sizing kit and before selecting a ring size. This matters because the ring cannot be produced without a size, meaning no custom manufacturing had started and no actual product existed yet.Despite this, Lunazone refused to cancel my order, citing a short internal cancellation window even though:no size was selectedno ring was in productionthe only item shipped was a FREE, COMPLIMENTARY sizing kit, not the product I paid forI made it clear that I would never submit a ring size and therefore would never receive the ring, yet they still refused cancellation and refund.This feels extremely unfair and misleading. A company should not be allowed to lock customers into a “custom order” when no customization has occurred and no product has been made. Their policy prioritizes trapping payments over reasonable customer service.I would strongly caution anyone considering Lunazone to fully understand their cancellation policy before ordering. Once you pay, they appear unwilling to work with you even if nothing has been produced or delivered.
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Luna Ring is a smart wellness wearable designed to help users better understand their health through continuous, science-backed insights. Worn comfortably on the finger, Luna Ring tracks key biometric signals such as sleep patterns, heart rate, heart rate variability (HRV), activity, stress, temperature trends, and recovery.
