Avoid Lune London – Extremely Poor Experience / ScamI strongly advise people to avoid Lune London. My experience with this company has been one of the worst online shopping experiences I’ve ever had.I ordered a shirt that was advertised as silk, but the item that arrived was clearly not silk and was made from a very cheap, low-quality material. It also had no material label inside the garment at all, which immediately raised concerns about what it was actually made from. On top of that, the sizing was completely wrong — despite ordering an XL, the shirt was far smaller than a genuine XL when compared side-by-side with another shirt.When I contacted customer support, the problems only got worse.Instead of resolving the issue properly, they repeatedly tried to avoid giving a full refund, even after I explained multiple times that the item was not as described. Over the course of many emails they offered: • 30% refund + discount code • 50% refund + discount code • 75% refund + discount code • A replacement item I never asked for • Various attempts to make me pay to return the item internationallyThey also initially told me I would have to return the item to Canada at my own expense, which is unreasonable when the product was misrepresented. After a long back-and-forth they later provided another return address in Germany, but still refused to cover return postage.Eventually, after I sent photographic proof, they admitted themselves that the item sent was a different product. Even after acknowledging this, they still refused to provide a full refund and continued pushing partial refunds, discount codes, or sending another item.At this point the situation feels like a deliberate attempt to wear customers down until they give up or accept losing part of their money.Key issues with this company: • Product not as described (advertised as silk but clearly not) • No material label in the garment • Incorrect sizing • Attempts to force customers into partial refunds instead of proper resolution • Trying to make customers pay international return shipping • Admitting the wrong item was sent but still refusing a full refund • Extremely slow, repetitive customer service responsesThis situation is still ongoing, and despite their own admission that the item was incorrect, they continue to refuse a proper refund.I will be pursuing this through my payment provider and consumer protection channels.If you’re considering ordering from this company, be very careful. Based on my experience, I would not recommend purchasing from Lune London.UPDATE – Situation Still Not ResolvedUpdating my previous review because the situation with Lune London has somehow become even worse.After weeks of emails back and forth, the company finally admitted that the item sent to me was a completely different product from what was advertised. The shirt I ordered was advertised as silk, but the item received was clearly not silk and made from very cheap material, with no material label inside the garment at all.Despite acknowledging that they sent the wrong item, they still refuse to issue a full refund.Instead, they have repeatedly tried to push: • Partial refunds (30%, 50%, 75%) • Discount codes • Replacement items I never asked for • Attempts to make me pay to return the item internationallyEven after providing photos and them confirming the item was incorrect, they continue to stall by saying they are “waiting for internal updates”.At this point it feels like a deliberate attempt to drag the process out and avoid issuing refunds.I have now informed them that I will be initiating a chargeback with my payment provider, and I will also be posting my experience across additional review platforms.I strongly recommend that anyone considering buying from this company read the other reviews first, as there appear to be many customers experiencing very similar problems.I will update again if this is ever actually resolved.
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