Awful experience – please avoid this company!I honestly believed this was a European-based business, as the website gives the impression the company is in the Netherlands or the UK. I even checked the reviews here, which seemed legit, and felt reassured enough to order. I bought a chocolate-coloured coat as part of a birthday gift for my wife – but the shock came when I saw the tracking details: the item was being shipped from China.Three weeks later, it finally arrived, and what a disappointment. The coat looked nothing like the photos online. It was supposed to be wool, but the material was cheap synthetic, poorly made, and cut so badly that it looked terrible. Honestly, it’s the sort of thing you wouldn’t even donate – it’s bin-worthy.I contacted the company and, to be fair, they replied quickly. But the “solutions” were laughable: either 10% off and keep the item, or 50% store credit. The quality is so bad that even if they gave me a full refund and let me keep it, I still wouldn’t want it in the house.To make things worse, the phone number on the website just goes straight to voicemail. I left a message but no response. I’m now waiting on proper return instructions for a full refund – and if they don’t provide them soon, I’ll be contacting my bank for a chargeback and flagging this company.Learn from my mistake: don’t be fooled by the nice photos and reviews – this company is not what it claims to be.
Claim your business profile now and gain access to all features and respond to customer reviews.
