I ordered two pairs of platform trainers in size 7.5 (EU 40/41) on 4 November, and paid £69.90 for both. (Deichmann had the same style for £15 each but had run out of the colour and size I wanted.) On 5 November I was notified that the order had been dispatched. I expected to receive it within a week at most. It finally got to me on 22 November, well past the maximum 10 business days advertised and past the date I needed it for! The trainers themselves were a joke. Size 38 (but I'm sure even smaller than that, they look like doll shoes, light and insubstantial as feathers, I couldn't believe this was what they were actually advertising), terrible quality with thin canvas, jagged edges and shiny synthetic lining, plastic soles and an overpowering headache-inducing synthetic smell. I immediately wrote to the email address provided in the website to complain and ask for a full refund and details of how to return the goods. The poor quality and delayed delivery did not inspire me with any confidence that an exchange would be satisfactory.I have gone back and forth with Lily-Sophie this morning. First I was told to pay £19.90 to cover the shipping for an exchange. Then offered a 10% refund or 50% store credit. Then a 'final offer' of 20% refund or 75% store credit. So far, no information as to how I can return the goods. None of these options are acceptable to me as there is no way I want to be out of pocket for items I can't use, and I am definitely never going to shop with them again so the store credit is useless to me.I will update further developments but just wanted to alert potential customers to the pitfalls of dealing with this seller. I wish I had thought to look at the reviews before making the order! I am experiencing everything the one-star reviews are describing.
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