If you are considering purchasing, STAY AWAY. Why?1. Poor customer serviceMost people can probably agree with me here. They have virtually no way to contact them properly in an accountable manner. No chat option, no phone number. Seems pretty scammy right? People even have to comment on their instagram posts to get attention, because they take forever to respond to your email. They blame Covid-19 when they should own up to their lack of attention to customer service.2. Poor shipping timeI'm not even talking about the carrier shipping! They seem to take their sweet time packing orders. Two weeks and counting, still not shipped, and yes, I already disregarded the holidays.3. Poor business practicesFirst company I've come across that takes your money or charges the card immediately after purchasing. Note point 2 that the order hasn't shipped and they have taken the money. Other stores "preauthorize" meaning they charge when the order ships. 4. Headaches!The most hilarious part of this is reading all the other trustpilot reviews, I'm realizing how persistent this customer service problem is at Lunya. I'm no expert myself, but I do think the bare minimum is to provide decent customer service, if you are taking my money already for $200 silk pj's. These aren't $40 pj's. Usually the more expensive something is, the better the service. We're paying you big bucks to receive the crappiest service ever. 5. Want an alternative? I googled "alternatives to Lunya" and there are so many other brands out there. Lunya is a social media brand with the worst customer service. They are not luxury.Even one star is quite generous. Let's see when they decide to ship my order
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