We purchased a car seat for our dog after a lot of shopping around. This was more expensive but we thought it would be better quality. How wrong were we…It arrived the fabric was damaged and there was a visable mark in a noticeable location under the logo.I contact them explaining what the problem was along with photographs. I was given two options:1) I could get 10% the item, which cost £1902) Return it for a replacement at our own expensive for postage.I thought this was really poor. At the time I didn’t realise that we shouldn’t have to pay to return faulty goods.I responded to a message asking for feedback on their service. I then received a call from the owner Anton who wanted to put it right. I was given some options and agreed to let them know. This was promising. I responded and have heard nothing since. I wouldn’t recommend especially with the customer service. Since friends have got similar items from different companies at a fraction of the cost and the quality appears much better. I won’t buy from them again.
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Welcome to Luther Bennett, best recognised for our original design of luxury dog car seats—the Luther Bennett Dog Pod. This innovative product is at the heart of our exclusive collection, offering your pet unparalleled comfort and style during travel.
We specialise in developing premium, limited-edition dog products, ensuring each one is a class leader in design, quality, and functionality. From our Dog Pod to our award-winning Dog Coat, every item is a reflection of our commitment to excellence.
With an Excellent rating on Trustpilot, we pride ourselves on going above and beyond for each customer, delivering not just products but an elevated and luxurious experience.
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