We have two battery-operated motorized blinds side by side on our balcony window, supplied by a retailer. The left one is faulty, juddering when closing and sometimes stopping entirely. It was delivered this way and has worsened over time. While both units open smoothly, the technical support team offered patronizing advice about sticky blinds that would resolve with time. After five weeks, it’s clearly a drive issue, and they seem reluctant to engage with the problem. We may need to ask for a full refund. Update: As of 1/12/2025, they have agreed to replace the blind.
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