UPDATE:Still not resolved.Don't buy these blinds if you want privacy.We bought made to measure blinds for our bedroom. Even though they came out to measure and so could see the room and surrounding properties, they have installed blinds that have 2 modes: being seen from flats above us or from flats below us.Complaints get nowhere. There is zero customer service and they constantly wear you down with excuses.A dreadful company.
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