I did purchase 6 luxaflex duette shades a little kess than a year ago paying almost 8000 pounds believeing they are "quality" products. Around 9 months later, one of the shades start stopping halfway not retracting fully up. The sller is out of business, the installer is not returning my messages, no clue re whatvto do on website or youtube vidoes. I wrote to luxaflex. They asked some pictures and the response : Please contact one of our dealers. Qulity is a total experiemce which should definetly involce after sales service and support. This does not exist with this comoany. Bunch of individuals sellling and installing their products and you are left by yourself when you experience a oroblem. Best to avoid if you want oiece of mind and spend your hard earned monies somewhere wlse with a better understanding of what quality means
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