We have 5 small motorised blinds that cost over £3000. One of them has been malfunctioning and needs to be re-corded. Our original supplier is no longer in business. Have tried to get another provider to commit to repairing it via the Luxaflex web site. No chance - they will only deal with their own customers. Given their original cost, this is very poor aftercare. Beware of the ‘tough luck - buy a new one for another £750’ attitude, when what is required is £2 of blind cord and a perhaps an hour(?) of a knowledgeable fitter’s time. Welcome to the throwaway culture of this company.
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